We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for a fast and secure checkout experience.

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Your security is our top priority.

If you need to modify or cancel your order, please contact us at sales@topbags.co.uk as soon as possible. Once an order has been processed and dispatched, we cannot make changes — but you can raise a refund request within 30 days.

Delivery times vary by destination. Here are our typical estimates:

🇬🇧 UK: 7–12 business days
🇺🇸 US: 7–11 business days
🇨🇦 Canada: 9–14 business days
🇦🇺 Australia: 9–14 business days
🇪🇺 EU: 10–16 business days
🌎 Rest of World: 12–20 business days

Orders are processed within 1–3 business days before dispatch.

Yes! We offer free worldwide shipping on all orders — no minimum spend, no hidden charges.

Yes, we ship worldwide. Please note that for deliveries outside the EU and US, import duties and local taxes may apply upon delivery — these are the responsibility of the recipient.

Once your order ships, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.

We offer a 30-day refund policy. If something isn't right with your order, just contact us — in most cases, no return is required. We'll sort it directly with a refund or replacement.

In most cases, no. Because our products are fulfilled internationally, we typically resolve issues via refund or replacement without requiring you to ship anything back. Just contact us with your order number and photos if applicable.

Once your case is verified, refunds are processed within 5–7 business days to your original payment method.

If your order hasn't arrived within 45 days of your shipping confirmation, contact us at sales@topbags.co.uk and we'll investigate and offer a reship or full refund.

Yes, all products sold at topbags.co.uk are 100% genuine and sourced from reputable suppliers.

Each product page includes detailed dimensions and capacity information to help you choose. If you're unsure, feel free to contact us and we'll help you find the perfect fit.

Warranty coverage varies by product. Please check the individual product page or contact us for specific warranty information. All products are also covered by your statutory rights under the Consumer Rights Act 2015.

Email us at sales@topbags.co.uk. We respond to every enquiry within 24 hours during business days.

We're an online-only retailer, which allows us to offer a wide selection of bags and luggage at competitive prices with free worldwide shipping.